Privacy policy

1. Who we are

Storytailors Limited, trading as Atomivox
23 Olcovar
Shankill, Dublin D18 Y322
Ireland
Company No: 754087
Email: hello@storytailors.com

We are the data controller for the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Irish data protection law, except where we interview your customers for you (see section 6).

2. Scope of this policy

This policy applies when you:

• Visit atomivox.com;
• Contact us by email, phone or the contact page, or book a discovery call;
• Work with us as a client, prospect or supplier;
• Take part in a customer interview we run for one of our clients;
• Interact with our content on other platforms, such as LinkedIn.

Our merch shop is run by Fourthwall. When you buy from it, Fourthwall handles your order and payment under its own privacy policy.

Our services are not intended for anyone under 18, and we do not knowingly collect personal data from minors.

3. Information we collect

We may collect and process:

• Identity and contact data: name, email address, phone number, job title and company.
• Technical data: IP address, browser type, device type, operating system and time zone.
• Usage data: pages visited, time on site, links clicked and referral source.
• Marketing preferences: whether you have opted in to hear from us.
• Client data: briefs, workshop notes, brand and messaging documents, website content, and any account access you give us to deliver a project.
• Interview data: when a client asks us to interview their customers, the interviewee's name, job title, company, what they say in the interview, and audio or video recordings where they agree to them.

We do not intentionally collect special categories of personal data (such as health data, racial or ethnic origin, or religious beliefs).

4. How we collect your data

• Directly from you: the contact page, email, discovery calls, workshops and project work.
• Automatically: cookies and analytics tools, subject to your cookie choices (see our Cookie policy).
• From our clients: when a client nominates customers for us to interview.
• From third parties: analytics and hosting providers.

5. How we use your data

• To respond to enquiries and deliver our services. Legal basis: performance of a contract, or steps you ask us to take before one.
• To analyse how the website is used and improve it. Legal basis: your consent for Google Analytics; our legitimate interests for cookieless measurement with TWIPLA.
• To send insights and updates you have opted in to. Legal basis: consent, which you can withdraw at any time.
• To meet legal, tax and regulatory obligations. Legal basis: legal obligation.

We do not sell, rent or trade personal data.

6. Customer interviews

When we run customer interviews for a client (our Customer Clarity service, or as part of CORE Messaging), we act on that client's behalf. The client is the data controller and we are its processor.

• We contact only the customers the client nominates.
• We record an interview only if the interviewee agrees at the start.
• Recordings, transcripts and notes are used only for that client's project and shared only with that client.
• We keep them for as long as the project needs, or as agreed with the client, then delete them.

If you took part in an interview and want to use your data rights, you can contact us or the client who asked for the interview.

7. Marketing and communications

If you opt in, we may send you insights, news or updates about Atomivox. You can unsubscribe at any time using the link in any email, or by emailing hello@storytailors.com.

8. Cookies and analytics

We use the following tools on atomivox.com. Our Cookie policy explains each one in more detail.

• Consently: shows the cookie banner and remembers your choices.
• Google Analytics: measures how visitors use the site. It only runs if you accept analytics cookies.
• TWIPLA: cookieless website analytics, used to count visits and understand traffic.
• Google Search Console: reports how the site appears in Google Search. It does not place cookies on your device.
• Oviond: builds our marketing reports from the data in our analytics and search accounts.

9. Sharing your information

We may share personal data with:

• Service providers who help us run the website and our work, including Cloudflare (hosting), GitHub (code storage), Gumlet (video streaming), Google, TWIPLA, Consently, Oviond and our email provider;
• Specialist designers and developers who work with us on a client project, under confidentiality obligations;
• Professional advisers (legal and financial);
• Regulators, authorities or law enforcement where the law requires it.

Every third party must process personal data in line with applicable data protection law and under contract.

10. International data transfers

Some of our service providers process data outside the European Economic Area (EEA). Where they do, we rely on:

• Adequacy decisions by the European Commission; or
• Standard Contractual Clauses approved for international data transfers.

11. Data security

We use appropriate technical and organisational measures to protect personal data, including:

• Encryption and secure hosting;
• Access controls;
• Monitoring and audits.

No system is completely secure, and you send information to us at your own risk.

12. Data retention

We keep personal data:

• Only for as long as we need it for the purpose we collected it for;
• For up to 6 years after a client engagement ends, where needed for legal, tax or regulatory reasons.

We may anonymise data and keep it for statistics.

13. Your rights

Under GDPR, you have the right to:

• Access your personal data;
• Ask us to correct or delete it;
• Object to, or ask us to restrict, how we process it;
• Withdraw your consent at any time, where we rely on consent;
• Ask for your data in a portable format.

To use any of these rights, email hello@storytailors.com. We may ask you to verify your identity.

14. Visitors in Canada and the United States

We aim to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and applicable U.S. state privacy laws. If you live in one of these places, you may have extra rights to access, correct or delete your personal information.

15. Changes to this policy

We review this policy regularly. Any changes will be posted on this page and take effect when published.

16. Contact and complaints

Storytailors Limited, trading as Atomivox
23 Olcovar
Shankill, Dublin D18 Y322
Ireland
Company No: 754087
Email: hello@storytailors.com

You also have the right to complain to the Data Protection Commission (Ireland) or your local supervisory authority.